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Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
Course Introduction and Study Resources
Introduction to MB-910 Dynamics 365 Fundamentals (7:26)
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Introduction to Dynamics 365
Section 1 Introduction (0:17)
What is Dynamics 365 (5:46)
Dynamics 365 Business Applications Overview (3:19)
Section 1 Wrap up (0:37)
Section 1 Knowledge Check
Principles of Cloud Computing
Section 2 Introduction (0:25)
What is Cloud (7:07)
Benefits of Cloud (8:18)
Deployment Options (5:16)
Section 2 Wrap up (1:03)
Section 2 Knowledge Check
Describe Dynamics 365 Marketing
Section 3 Introduction (0:46)
Marketing Introduction (2:24)
Core marketing capabilities (20:12)
Marketing related apps (6:50)
Section 3 Wrap Up (0:28)
Section 3 Knowledge Check
Describe Dynamics 365 Sales
Section 4 Introduction (0:40)
Sales lifecycle overview (21:47)
Sales related apps (4:07)
Dynamics 365 Sales (4:07)
Section 4 Wrap up (0:47)
Section 4 Knowledge Check
Describe Dynamics 365 Customer Service
Section 5 Introduction (0:44)
Case management lifecycle (9:03)
Queue management (2:48)
Knowledge management (3:17)
Demo: Dynamics 365 Customer Service (6:22)
Section 5 Wrap up (0:33)
Section 5 Knowledge Check
Describe Dynamics 365 Field Service
Section 6 Introduction (0:47)
Work order management. (13:48)
Scheduling options (11:26)
Section 6 Wrap up (0:43)
Section 6 Knowledge Check
Describe shared features
Section 7 Introduction (0:52)
Common features (17:51)
Integration technologies (18:41)
Section 7 Wrap up (0:47)
Section 7 Knowledge Check
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Introduction to MB-910 Dynamics 365 Fundamentals
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