MB-910 Dynamics 365 Fundamentals (CRM) Course Introduction

Welcome to Skylines Academy, where you will receive the best overview of Dynamics 365 and be on your way to achieving your Microsoft Certified: Dynamics 365 Fundamentals (CRM) badge: 

This course is for you if you:

  • Want to gain knowledge of Dynamics 365 modules, including:
  • Model-driven Apps
  • Finance and Operations
  • Platform Components
  • And more!
  • Are looking to begin your Dynamics 365 journey and don’t know where to start
  • Are looking to develop knowledge of one or more Dynamics 365 applications.
  • Want to take the the MB-910 certification exam and are looking for a place to start.

Course Description:

This course is based on the MB-910 certification curriculum published by Microsoft and is set up to align with the “Skills Measured” documentation. The course also includes a practice quiz at the end of each section to solidify your knowledge as you progress. As a foundation to learning about Microsoft Dynamics 365, Skylines Academy Author and Instructor, Karen Moen, will lead your through:

  1. A course introduction and study resources to help you with your learning path
  2. An introduction to Dynamics 365:
  3. What is Dynamics 365?
  4. What is Digital Transformation?
  5. Dynamics 365 Business Applications
  6. Artificial Intelligence (AI) in Dynamics 365
  7. Mixed Reality in Dynamics 365
  8. Principles of Cloud Computing:
  9. What is Cloud Computing?
  10. Benefits of Cloud Computing
  11. Cloud Deployment for Dynamics 365
  12. Dynamics 365 Model-Driven Apps:
  13. Sales
  14. Marketing
  15. Customer Service
  16. Field Service
  17. Dynamics 365 Finance and Operations Apps:
  18. Finance
  19. Commerce
  20. Human Resources
  21. Supply Chain Management
  22. Business Central
  23. Microsoft Platform Components for Dynamics 365:
  24. Integration
  25. Cloud Security and Role-based Security
  26. Power Platform Overview
  27. Common Data Service
  28. Reporting and Capabilities

MB-910 Curriculum

  Course Introduction and Study Resources
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  Introduction to Dynamics 365
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  Principles of Cloud Computing
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  Describe Dynamics 365 Marketing
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  Describe Dynamics 365 Sales
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  Describe Dynamics 365 Customer Service
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  Describe Dynamics 365 Field Service
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  Describe shared features
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  • It is recommended that you sign up for a Dynamics 365 trial or use your own account to get a more hands-on experience.
  • Drive to learn about cloud and Dynamics 365 services!


Welcome to the Skylines Academy MB-910 course - We’re happy you’re joining us!

Author Bio - Karen Moen

Karen Moen has over 30 years of experience in the IT industry accumulating a strong technology infrastructure background in architecture, implementation and operations working for enterprise companies in Minnesota. For the last 15 years at Microsoft, Karen has worked in technical roles helping both customers and partners understand and implement Microsoft Solutions.She most-recently had a role as a Partner Technical Architect at Microsoft, where Karen focused on technical enablement of the Microsoft Partner community for Dynamics 365 and the Power Platform. Karen currently maintains a number of certifications including CISSP, Microsoft Certified Trainer and Microsoft certifications: Microsoft Dynamics Fundamentals (MB-910), Microsoft Power Platform & Dynamics 365 Core (MB-200), Microsoft Dynamics 365 for Sales (MB-210), Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900). You can reach Karen on LinkedIn

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